Refund policy

Returning a Product:

- If you wish to return a product purchased from TOURCASE, please contact our customer support team at tourcaseluggage@gmail.com within 7 days of receiving your order. Be sure to include pictures or videos of the product.

Review and Approval:

- TOURCASE will review your return request within 24 hours. If your request is approved, we will inform you. Please note that returns cannot be processed if the return request is made after the 7-day period.

Product Pickup:

- Once your return is approved, TOURCASE will arrange for the product to be picked up from your home. Please ensure that you are available for the pickup.

- The pickup process should be completed within 15 working days from the initiation of your request. Please note that this timeframe may vary for non-serviceable PIN codes.

Product Inspection:

- After pickup, TOURCASE will inspect the product within 7 working days. If the product meets our return criteria, you will receive store credit or a refund.

Return Conditions:

- Products must be unused, unmarked, and in their original packaging with all tags intact.

- Products that have been altered or repaired by anyone other than TOURCASE will not be accepted.

- If you received a discount for purchasing multiple items, you may still return part of the order. Please contact Customer Care for more details.

- Ensure that the box and packaging are returned. A deduction of INR 100 per item will apply if packaging is not included.

Cancellation Policy:

Before Shipping:

- You may cancel your order online before it has been shipped by navigating to "My Account – My Orders." A full refund will be provided for prepaid orders.

After Shipping:

- If the product has already been shipped, you may cancel the order, but the refund will be processed only after we receive the product back.

Refund Process:

Refund Method:

- Refunds will be processed to the original payment method used or as store credit, depending on your preference. Please allow 6-7 working days for the refund to be reflected in your account.

Prepaid Orders:

- Refunds for prepaid orders will be credited back to the original payment method.

COD Orders:

- For Cash on Delivery (COD) orders, refunds will be processed to the customer's designated bank account. Please provide your bank account details via WhatsApp or email for this process.

Final Decisions:

- TOURCASE reserves the right to make final decisions on damaged products and wallet credits. Return and refund policies are subject to change without prior notice.

By shopping at www.tourcase.in, you agree to adhere to these return and cancellation policies. We reserve the right to modify these conditions at any time, and such changes will be final and binding.