Order Processing:

After you place an order, we will process it in a commercially reasonable manner and aim to complete this within 2-3 days of receiving your order confirmation. You will receive a notification once your order has been shipped.

Shipping Delays:

Please note that shipping may be delayed due to COVID-19. We are committed to delivering your products as quickly as possible.

Shipping Methods:

Shipping will be carried out using the method specified in your order. Ownership and risk of loss for the products will transfer to you once they are handed over to the shipping carrier.

Delivery Address:

Please ensure that the delivery address you provide is accurate and complete. If delivery fails due to incorrect information (e.g., wrong name, address, or unavailable recipient), you will be responsible for any additional costs incurred for re-delivery. We are not liable for any damages or losses resulting from mishandling by third-party delivery services.

Domestic Shipping Rates and Estimates:

Shipping charges depend on factors such as package size, product type, location, and other variables. Shipping costs will be calculated and displayed at checkout.

Free Delivery:

Shipping and handling charges will be provided at checkout, allowing you to review them before completing your payment.

Delivery Information:

Shipments are not dispatched on Saturdays, Sundays, or public holidays. We do not guarantee specific delivery dates or times, as these depend on our courier partners and your location. Orders are shipped from our own or third-party warehouses across India, with the goal of delivery within 7-10 business days from receipt of the order and payment, depending on the delivery address. Deliveries are made by our staff, third-party couriers, or postal services between 9 a.m. and 7 p.m. A signature is required upon delivery. We are not responsible for goods signed for by someone other than the person who placed the order. We do not accept responsibility for incorrect addresses or damages occurring after delivery. Any issues with shortages or damages must be reported to customer service on the day of delivery via our contact page. Shortages must be noted and signed on the proof of delivery copy and returned to the delivery person. If your order is marked as “Delivered” but has not been received, please report this within 24 hours; otherwise, we may be unable to process your request.

Order Status:

Once your order is dispatched, you will receive an email [and/or WhatsApp] notification with a tracking number to monitor its status.

If you have not received your order within 12 days of receiving your shipping confirmation email, please contact us at tourcaseluggage@gmail.com with your name and order number so we can resolve the issue.